Services

Our Service Desk personnel interact directly with the AIROS Engineering and Operations teams to ensure that your issue receives the immediate, first-call resolution, with the skilled attention required to maintain the stability of your systems and processes.

Managed Quality
Management personnel at AIROS Service Desk are assigned small teams to ensure the highest quality of service and enable consistent team and organization level feedback. Daily engagement reviews allow our teams to continually evolve best practices in AIROS customer support.

Clear Contact
Our white-label service integration allows the skilled technicians at the AIROS Service Desk to serve as a brand consistent extension of your team. We provide a stress-free single point of contact for your users where they are greeted by a live technician who they know with certainty is on their team and invested in the success of their home organization.

Enhanced User Security
AIROS uses multi-factor authentication to verify identity in a rapid, yet highly secure manner. Providing support and solutions is of the utmost importance to our technicians, as is our unparalleled commitment to your security. Our authentication systems allow these two core values to be implemented with a frictionless synergy in each and every customer engagement.

Our highly skilled technicians work collaboratively with your personnel to assess the precise industry-leading hardware, software, and I.T. service solutions to best support the unique needs of your organization. AIROS provides a comprehensive spectrum of onsite services to implement complementary solutions to meet your objectives, management, and compliance reporting.


Onboarding Service
AIROS endeavors to make adopting our service a stress-free experience. We have the ability to deploy trained technicians directly to your location to work side by side with your team to unbox and set up any and all hardware devices. Our personnel will also train your employees onsite to maximize their comfort and productivity from day one.

Major Hardware Upgrades
AIROS is ready to work with you at any stage of your upgrade project from equipment selection and acquisition, to proper setup and testing of your upgraded IT assets. Our expert technicians stay with you until you are fully operational and confident in the sustainability of your systems.

New Site Setup
AIROS Project Management teams interface directly with our onsite services staff to help you when setting up a new location or expanding your existing AIROS managed services. The presence of our highly trained teams means minimum disruption to the day-to-day operations of your valuable personnel. As always, guaranteed satisfaction means our onsite Task Force personnel will not depart until you are one hundred percent confident that your critical objectives have been met.

A Job Well Done
AIROS onsite teams are in direct communication with our Engineering and Operations departments to ensure that the job is done right the first time. This dedication to synergy among our organization is evident across the entire range of our services. We endeavor to over-deliver on your projects, so you continue providing the excellent services that you are known for.

AIROS Project Management enables your organization to avoid overextension of assets and resources by providing expert solutions applicable to your unique situation.

Industry Expertise
AIROS Project Managers assess objectives, clarify expected deliverables and collaboratively assist you in ensuring their completion within budget and on time. Our skilled professionals draw on their experience to identify potential pain points for your project, and chart courses of action to avoid them. We bring perspectives, insights, and technologies to apply solutions and deliver projects and processes in a repeatable, structured, and standardized manner.

Solution Focused
AIROS Project Managers are held to the highest operational standards of transparency and accountability in each and every engagement, so your team remains well informed of project status from initiation to completion. We endeavor for you to view AIROS as a partner, not merely a provider of a service and this ethos shines through in our commitment to your organization’s success.